Shipping & Returns
We do our best to make sure your order arrives quickly and smoothly. Here you'll find all the information about shipping and returns.
Shipping & Delivery
All orders placed before 12:00 (CET) on a business day are shipped the same day. Orders placed after 12:00 are shipped the following business day.
We ship your order with the following carriers depending on the destination:
| Country | Carrier | Delivery time from our warehouse |
|---|---|---|
| Sweden | Bring | 1–3 business days |
| Denmark | Bring | 1–3 business days |
| Germany | Deutsche Post | 4–7 business days |
| Other EU | Deutsche Post | 5–8 business days |
The exact shipping cost will be shown at checkout. As a general guideline, shipping within the EU is 5.95 EUR for most countries.
Once your order is shipped, you'll receive an email with a tracking link so you can follow your parcel all the way to your doorstep or the delivery point.
Returns
If you change your mind or for any other reason wish to return your product, you can do so within 14 days of receiving your order.
Our return process is simple:
- Send an email to info@roomplannerstore.com
- We'll send you a return shipping label
- Drop off your package at your nearest service point
- Once we receive the item, we inspect it to ensure it's unused and in its original packaging
- When the return is approved, your refund will be issued to your original payment method within approximately 7 business days
Return service depends on your country:
- Sweden & Denmark: Bring
- Other EU countries: DHL
The return cost is 59 SEK / 5.9 EUR and will be deducted from your refund.
We do not refund the original shipping cost.
If you have any questions, feel free to reach out to us at info@roomplannerstore.com
Thank you for shopping at Room Planner Store!